Who we are
Our website address is cldi.org.uk.
What personal data we collect and why we collect it
We collect personal information such as your name, email address, and other contact details when you sign up for our services, subscribe to our newsletters or contact us. We may also collect non-personal information such as IP addresses, browser types, and other technical information to improve our services.
How we use your information
We use your personal information to provide you with the services you have requested, such as processing your orders, providing customer support, and sending you newsletters. We may also use your information to personalise your experience, improve our website and services, and send you promotional offers and updates.
Contact forms
When you submit a contact form on our website, we may collect personal information such as your name, email address, phone number, and any other information you provide in the form. We use this information solely for the purpose of responding to your inquiry and providing you with the information or assistance you requested.
We may store the information you submit via the contact form in our database or customer relationship management (CRM) system. We take appropriate measures to ensure that your personal information is secure and protected from unauthorized access, disclosure, or alteration.
We may also use your personal information to send you promotional emails or newsletters if you have opted in to receive them. You can unsubscribe from these emails at any time by clicking the “unsubscribe” link in the email.
We do not share your personal information with any third parties unless required to do so by law or to fulfill your request for information or assistance. We do not sell, trade, or rent your personal information to any third party.
By submitting a contact form on our website, you consent to the collection and use of your personal information as described above. If you have any questions or concerns about our use of your personal information, please contact us using the information provided on our website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We may use third-party analytics tools, such as Google Analytics, to collect information about how visitors use our website. These tools use cookies and other similar technologies to collect information about your use of the website, including your IP address, the pages you visit, the time and date of your visit, and the links you click.
We use this information to analyze website traffic, understand user behaviour, and improve our website and services. The information collected by these tools is aggregated and anonymized, and cannot be used to identify individual users.
We may also use the data collected by these tools to serve targeted advertising to you across the internet, based on your past visits to our website. We may share this data with third-party advertising networks for this purpose.
By using our website, you consent to the processing of data about you by these analytics tools in the manner and for the purposes set out above. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Please note that we do not control the use of cookies and other tracking technologies by third-party analytics tools or advertising networks, and we are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these third-party services to understand their data collection and processing practices.
Who we share your data with
We do not rent or sell your personal information to other organisations for use by them in their own direct marketing activities.
Except as otherwise stated in this Privacy Policy or in the data collection statements that will always be visible when we collect your information and where we give you the opportunity to select your preferences, we may release your data to external companies such as donation and payment services companies; event organisers when you participate in an event; companies who help us send out our fundraising packs.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that use our form on our website (if any), we also store personal information. Website administrators can also see and edit that information. We will retain your Personal Data in accordance with our retention policy and will keep it no longer than reasonably necessary for the purposes for which we hold it, taking into account relevant legal, regulatory, tax and accounting requirements. Where personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by us on a day-to-day basis.
What right you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Your contact information
How we protect your data
Under data protection law, certain categories of personal information is clause as sensitive. This includes health information, information regarding race, religious beliefs, and political opinion (‘Sensitive Persons Data’). We only collect this information if there is a clear reason for us doing so, such as in relation to a grant application and this will be made clear on the grant application form.
What data breach procedures we have in place
Our servers are protected using HTTP and SSL technology, so whilst your data is in our care we know it’s as secure as it can be. Our staff are trained in data security, and our staff policies and procedures help our staff to understand what is required of them under their obligations to us, and also their responsibilities under the General Data Protection Regulation and other privacy legislation. When we ask another organisation to provide a service for us, we ensure that they have appropriate security measures in place. If we or our service providers transfer any information out of the European Economic Area (EEA), it will only be transferred on the basis of an agreement with the service provider, designed to protect your data in the appropriate form in accordance with data protection laws.
What third parties we receive data from
When you click on advertisements or links on any of our sites, you will leave that site and go to a third-party site, which is outside of our control. When we place an advertisement on one of our sites, it does not signify that we are endorsing that advertiser’s product or service. We do not accept responsibility for content, have no control over and our Privacy Policy does not apply to these companies, sites or content and if such third-party sites collect Personal Data, we cannot control how this data is processed, stored or used. We advise that you read their data collection statements, which accompany any registration and their Privacy Policies before you submit your personal information.
Do we share that data with any other companies?
We do not rent or sell your personal information to other organisations for use by them in their own direct marketing activities.
Except as otherwise stated in this Privacy Policy or in the data collection statements that will always be visible when we collect your information and where we give you the opportunity to select your preferences, we may release your data to external companies such as donation and payment services companies; event organisers when you participate in an event; companies who help us send out our fundraising packs.
Every supplier we use has to go through a rigorous up-front process to ensure that their processes are at least as good as our own, and they are required to sign a contract that defines their responsibilities and liabilities.
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or in order to enforce or apply our terms of use for our website. This includes exchanging information with other companies and organisations for the purposes of fraud detection and protection.
What are your rights?
Under GDPR, you have a number of rights, which are aimed at giving you control over how your personal data is used by us.
Access your personal data
You have the right to see what information we hold about you and the purposes for which we are using it. This is known as a Subject Access Request. In responding to such a request, we may ask for proof of your identity, to ensure that we do not send your personal data to another person. We will respond to any requests as soon as possible, but at least within 30 days.
Amend your personal data
You may ask us to make any changes that you consider necessary to make the information accurate, please let us know and we will rectify this as soon as possible. Please write to or email:
Carlisle Business Centre, Carlisle Road, Bradford, West Yorkshire, BD8 8BD
We will require that you satisfactorily identify yourself to demonstrate your entitlement to view this data.
Delete your personal data
If you wish for your personal data to be deleted we will review any request on a case-by-case basis. We will respond to you as soon as possible, at least within 30 days of receiving your request.
Where we rely on legitimate interests to obtain and use your personal data then you have the right to object if you believe your fundamental rights and freedoms outweigh our legitimate interests.
Where processing is carried out based upon your consent, you have the right to withdraw this consent.
If you want to apply to see the data we hold about you, please email or write to:
Carlisle Business Centre, Carlisle Road, Bradford, West Yorkshire, BD8 8BD
Questions regarding Privacy Policy
If you have comments or questions related to this Privacy Policy please email info@cldi.org.uk and we will respond as promptly and as fully as we can.
Complaints will be dealt with by the Data Protection Officer and will be responded to within 30 days.
Changes to this Privacy Policy
This Privacy Policy will be amended from time-to-time if we make any important changes in the way that we collect, store and use personal data. We may notify you by sending an email to your last known email address or writing to your last known postal address to direct you to the Privacy Policy if the changes are material. Our dispatch of a communication to you will, in any event, constitute notification. Any changes will be effective immediately.
This Privacy Policy was last revised in May 2018.
